Shipping Fee Payment
Why Shipping Fee Must be Paid?
The delivery of many products is free. Hence, shipping fees are sometimes applied to orders exceeding the minimum value for free shipping. For more information on free shipping, please see global shipping fee by size or capacity (in kilogram – kg). Each product has its own indicated weight in kilogram.
Shipping fees are listed in the order form and order confirmation. Sometimes,
The most common reasons why shipping fees may apply:
- You placed your order through our Marketplace.
- You have entered an international shipping address.
- You have ordered a product that is not suitable for free shipping.
- You have selected individual shipping for your order, and the value of your individual order is less than the required minimum for free shipping.
- MDACI has canceled the product in your order.
You placed your order through the MDACI Marketplace
When you order goods from the MDACI Marketplace, order processing and shipping of the goods are provided by sellers on the Marketplace. Therefore, these shipping costs are different from the shipping costs for orders processed by MDACI You will find the relevant transport costs in the seller's details in the offer overview and during the ordering process. Unless otherwise noted, shipping costs for MDACI Marketplace orders apply to each item. In case of more orders, contact the seller and ask him about other delivery options.
You have entered an international shipping address
For most deliveries abroad, we charge a delivery fee. Free international shipping only applies to eligible orders to Austria, Belgium, Liechtenstein, Luxembourg, the Netherlands and Switzerland. See International Delivery for more information.
You have ordered a product that is not eligible for free shipping
Some products cannot be delivered free of charge due to their nature and the work involved. Therefore, we exclude these products from free shipping.
We do not offer free shipping on the following goods:
- movies and computer or video games not approved for teenagers,
- electronic cigarettes, electronic hookahs and corresponding accessories (eg liquid refills).
For more information, see Delivery of goods not approved for minors.
You have selected individual shipping for your order, and the value of your individual order is less than the required minimum for free shipping
When ordering multiple products, you can choose between delivery at once ("Group ordered products into as few shipments as possible") or sequential delivery ("I want my products as soon as possible. Send them gradually as soon as they are available."). If you choose incremental delivery, free shipping will only apply if the value of each item is higher than the minimum value for free shipping. Our system will show you the relevant shipping costs depending on your choice.
MDACI has canceled the product in your order
It very rarely happens that the product in your order becomes unavailable and we have to cancel it. We will inform you about such a situation by e-mail. If the value of the order due to product cancellation is lower than the minimum value for free shipping, contact customer service.
For more information about returning MDACI Products, including instructions for returning, please see the MDACI Device Return FAQs.
These Terms and Conditions are effective since 1st of January 2020.